How To Win Friends – Part II
Listening to “How to Win Friends and Influence People ” by Dale Carnegie again. Here are some stream of conscious nuggets I’m picking up while listening. Read Part I for more nuggets.
- The best way to win an argument, is to avoid it.
- Quit telling people they are wrong, after all, how do you really know? You might be the one who is wrong. In other words, get used to admitting that you, in fact, might be wrong. It’s a disarming approach when dealing with people and shows respect for others opinions. Admitting you might be wrong will never get you into trouble.
- The word “My” has incredible force and impact. Use it carefully.
- Agree with your adversary quickly! Don’t argue with a customer, spouse or enemy. Use diplomacy.
- Never say to someone else “you’re wrong”.
- If you’re wrong, admit it quickly and emphatically!
- A drop of honey catches more flies than a gallon of “gaul”.
- The more yes’s you can induce from others early in a conversation – the positive momentum you can achieve toward a desired outcome. Saying yes is a powerful thing.
- Let others do a great deal of talking. Don’t interrupt others. Listen patiently and sincerely.
- Encourage others to express their ideas fully.